TC
Tyson C
1 reviews | Active since Nov 2022
30 Sept 2023, 10:30
Terrible school, don't do it!
The school purports itself to be better than UCT online school, they will tell you everything you want to hear until your child has enrolled with them. Once you have paid their fees, they're nowhere to be found, you can't get through to them on any of their phone numbers, they tell you to file on online complaint which they never get to.
If you are thinking about enrolling your child with this school, think twice, or you will learn the hard way like I did, and when that happens, you will not even get your refund after moving your child to another school to try and save their academic year.
Terrible school. No feedback queries Don't care about parents
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Teneo Online School's replyOfficial
08 Dec 2023, 12:11Hello Tyson
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Best regards,
Teneo Online School's reply08 Dec 2023, 12:11
Official
Hello Tyson
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Best regards,