TENEO'S ACCOUNT DEPARTMENT IS TERRIBLE
This is the worst experience that I have ever had. The Teneo account department is horrible. They owe me money.....when I phoned today they told me that refunds take 3-4 weeks to sort out, but they have a very long backlog of refunds, so I will only be refunded once the backlog has been sorted out. I have asked to speak to a manager whereby they informed me that the manager is in a meeting and will phone me back....I am still waiting... Teneo is very quick to respond to their good reviews but on their bad reviews, they do not respond at all. Please stay far away from Teneo..... TFC 20024
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Teneo Online School's replyOfficial
08 Dec 2023, 12:00Hello Monique
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Teneo Online School's reply08 Dec 2023, 12:00
Official
Hello Monique
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team