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ELIZE S
1 reviews | Active since Oct 2009
21 Nov 2023, 09:30
Teneo ticketing system SUCKS
We enrolled on Teneo during a challenging period of our lives. The education system is working well - online classes and assessments. This can be well recommended. BUT - the administration side and ticket system are awful and unpersonal. My ticket has been open for more than 3 months! The refund, due to me, has been awaiting management approval for 3 months. Seriously disappointing
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Teneo Online School's replyOfficial
08 Dec 2023, 12:05Hello Elize
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Teneo Online School's reply08 Dec 2023, 12:05
Official
Hello Elize
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team