GA
Gillian A

1 reviews | Active since Mar 2021

28 Jan 2022, 15:06

Teneo - state of disaster, NOT state of the art!

Do NOT send your child to TENEO if you care about their education. Terrible service. As of the 28th Jan 2022, my child is still not in classes - despite having paid a full month deposit and one month fees. The only department that is functional is accounts - I received a bill for February's fees, sepite no schooling offered. I cannot get through to the school except if I call the SALES number - that works. APPALLING! Infuriated and deeply frustrated parent Gillian Attwood,

0
Replies (3)
Teneo Online School
Teneo Online School's reply01 Feb 2022, 11:46
Official
Dear Gillian

We are sorry to hear that you have a difficult experience. Please let us know if you have been assisted. 

Regards
The Teneo Team
GA
Gillian A's update02 Feb 2022, 09:30
Reviewer Update
Dear TENEO team.
My son has been assisted (on the same day I wrote the review above) and is actively learning online. I have decided to stay with TENEO because the quality of teaching seems really good. My son reports that his teachers are fantastic. I wish you the best of luck in overcoming the tech challenges that seem to have done your brand such huge reputational damage.
Kind regards
Gillian Attwood
Teneo Online School
Teneo Online School's reply02 Feb 2022, 10:57
Official
Dear Gillian

Thank you for your wonderful feedback! We are very proud of our teachers and we wish your son a brilliant academic year in 2022. We hope he goes from strength to strength. 

Regards
The Teneo Team