CW
Celeste W
1 reviews | Active since Dec 2012
22 Jan 2025, 07:13
Teneo school shocking service
So disappointed…. I have to register my son and daughter for grade 12 this year and Teneo does not have any contact numbers for me to obtain their grade 10 reports - I have phoned every single number on their website but it is clear to see that they do not want to communicate telephonically at all … you have to request on their ticket system and no one has got back to me - my children’s future depends on those 2 reports and now I have not been able to register them for grade 12. Bottom line: Teneo is useless with communication! I am frantic and don’t know what more to do 😢
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Teneo Online School's replyOfficial
22 Jan 2025, 13:29 Dear Celeste,
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
Teneo Online School's reply22 Jan 2025, 13:29
Official
Dear Celeste,
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team