MN
Mbali N
1 reviews | Active since Jun 2022
18 Jan 2024, 11:34
Teneo School is the Worst Online School
This is the worst school ever! Most of their communication is done by AI tool and it is very frustrating. They sent us dead link to retrieve School report for our daughter, and when we tried to reach out to them via WhatsApp we discovered that we are conversing with AI tool.we tried email and a Zoom meeting was set but the person who was online with us told us to wait while calling the Finance Minister and guess what,we waited for almost two hours online and none of them showed up.What nonsense was that? We have our statements as proof of payments but we can't find assistance with the child's report and transfer letter,what a wasted year? Why are you so hellbent on destroying the child's education.Can somebody please respond to our emails and make sense!!!
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Replies (3)0
Replies (3)
Teneo Online School's replyOfficial
19 Jan 2024, 15:30Dear Mbali,
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Teneo Online School's reply19 Jan 2024, 15:30
Official
Dear Mbali,
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
MN
Mbali N's updateReviewer Update
19 Jan 2024, 15:47Dear Teneo
We have exhausted all other means of communication that you have mentioned in here.The parent login thing that you are mentioning is not working and it was our first option.We tried calling you to no avail. All we are asking for right now is a child's school report, that's all.
Just like you were very prompt sending invoices and recieving payments, please email us the school report and transfer letter nothing more.
Stop telling me about the so called communication channels because you know very well that you are not easy to reach.Respond to *** with my daughter's school report and transfer letter as attachment.
We have exhausted all other means of communication that you have mentioned in here.The parent login thing that you are mentioning is not working and it was our first option.We tried calling you to no avail. All we are asking for right now is a child's school report, that's all.
Just like you were very prompt sending invoices and recieving payments, please email us the school report and transfer letter nothing more.
Stop telling me about the so called communication channels because you know very well that you are not easy to reach.Respond to *** with my daughter's school report and transfer letter as attachment.
MN
Mbali N's update19 Jan 2024, 15:47
Reviewer Update
Dear Teneo
We have exhausted all other means of communication that you have mentioned in here.The parent login thing that you are mentioning is not working and it was our first option.We tried calling you to no avail. All we are asking for right now is a child's school report, that's all.
Just like you were very prompt sending invoices and recieving payments, please email us the school report and transfer letter nothing more.
Stop telling me about the so called communication channels because you know very well that you are not easy to reach.Respond to *** with my daughter's school report and transfer letter as attachment.
We have exhausted all other means of communication that you have mentioned in here.The parent login thing that you are mentioning is not working and it was our first option.We tried calling you to no avail. All we are asking for right now is a child's school report, that's all.
Just like you were very prompt sending invoices and recieving payments, please email us the school report and transfer letter nothing more.
Stop telling me about the so called communication channels because you know very well that you are not easy to reach.Respond to *** with my daughter's school report and transfer letter as attachment.
MN
Mbali N's updateReviewer Update
19 Jan 2024, 16:06Your so called Live Support Channel was not effective at all as one of your Advisor's left us hanging online with a dead link/transfer to the alleged finance department.
If you could first listen to your response and then carefully read my first complaint maybe you will realise that you are not making any justice at all. Not unless you email us what we asked for and stop testing our IT digital skills
Mbali Nala
Parent
If you could first listen to your response and then carefully read my first complaint maybe you will realise that you are not making any justice at all. Not unless you email us what we asked for and stop testing our IT digital skills
Mbali Nala
Parent
MN
Mbali N's update19 Jan 2024, 16:06
Reviewer Update
Your so called Live Support Channel was not effective at all as one of your Advisor's left us hanging online with a dead link/transfer to the alleged finance department.
If you could first listen to your response and then carefully read my first complaint maybe you will realise that you are not making any justice at all. Not unless you email us what we asked for and stop testing our IT digital skills
Mbali Nala
Parent
If you could first listen to your response and then carefully read my first complaint maybe you will realise that you are not making any justice at all. Not unless you email us what we asked for and stop testing our IT digital skills
Mbali Nala
Parent