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Dave M
1 reviews | Active since Oct 2019
22 Jan 2024, 15:39
Teneo Lack of Education
THE most pathetic service i have ever encountered. Domains and email addresses changed without notice. No answer in the apparent daily live connect. (im writing this review whilst still waiting to be let into the Live Support connect. It started at 2pm its now 2:30 and im still not in) Over 4 hours ON HOLD to speak to someone regarding admin (and then your call drops anyway before you get through to someone). Its worse than trying to sort out your water bill with the municipality...allthough that might be easier. Never again.
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Replies (3)
Teneo Online School's replyOfficial
22 Jan 2024, 21:42Dear Dave
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
Yours sincerely
Teneo Education
Teneo Online School's reply22 Jan 2024, 21:42
Official
Dear Dave
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
Yours sincerely
Teneo Education
DM
Dave M's updateReviewer Update
25 Jan 2024, 12:39Sorry your generic reply is nonsense just like the rest of your school.
We are over a week past school start date.
My daughter STILL cannot login
STILL no courses in my canvas which i can still log into with last years login.
STILL only decembers payment reflects even though ive had a mail stating thankyou for your payment
2 WEEKS since i requested a callback NOTHING.
YOU ARE USELESS
We are over a week past school start date.
My daughter STILL cannot login
STILL no courses in my canvas which i can still log into with last years login.
STILL only decembers payment reflects even though ive had a mail stating thankyou for your payment
2 WEEKS since i requested a callback NOTHING.
YOU ARE USELESS
DM
Dave M's update25 Jan 2024, 12:39
Reviewer Update
Sorry your generic reply is nonsense just like the rest of your school.
We are over a week past school start date.
My daughter STILL cannot login
STILL no courses in my canvas which i can still log into with last years login.
STILL only decembers payment reflects even though ive had a mail stating thankyou for your payment
2 WEEKS since i requested a callback NOTHING.
YOU ARE USELESS
We are over a week past school start date.
My daughter STILL cannot login
STILL no courses in my canvas which i can still log into with last years login.
STILL only decembers payment reflects even though ive had a mail stating thankyou for your payment
2 WEEKS since i requested a callback NOTHING.
YOU ARE USELESS
DM
Dave M's updateReviewer Update
29 Jan 2024, 11:30Another week in....another wasted week
At least my daughter can login now, but she STILL HAS NO COURSES LOADED AND STILL CANNOT GET ANY SUPPORT!!!! No support links for my daughter so i have to log a ticket and request a callback which will most definately not come.
At least my daughter can login now, but she STILL HAS NO COURSES LOADED AND STILL CANNOT GET ANY SUPPORT!!!! No support links for my daughter so i have to log a ticket and request a callback which will most definately not come.
DM
Dave M's update29 Jan 2024, 11:30
Reviewer Update
Another week in....another wasted week
At least my daughter can login now, but she STILL HAS NO COURSES LOADED AND STILL CANNOT GET ANY SUPPORT!!!! No support links for my daughter so i have to log a ticket and request a callback which will most definately not come.
At least my daughter can login now, but she STILL HAS NO COURSES LOADED AND STILL CANNOT GET ANY SUPPORT!!!! No support links for my daughter so i have to log a ticket and request a callback which will most definately not come.