IM
Ingrid M
1 reviews | Active since Apr 2024
26 Apr 2024, 22:15
Teneo is a ****
My stress level is very high at this rate. I have tried to call no answer for over over 2 months and the support email is useless too.I am failing to login to family portal and Teneo care less about my situation.What Teneo is interested in is our monies and nothing else .Maybe as parents we need to stand together and take action against this matter.
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Teneo Online School's replyOfficial
29 Apr 2024, 12:20Dear Ingrid
We note your concerns raised and are investigating your case.
Depending on the nature of your query, the timeframes for query resolution may differ, and our customer support team will advise you accordingly as to what to expect regarding the process and the time to resolve your specific query. If those time frames are exceeded, then our support team will escalate your case for immediate resolution.
Generally, our turnaround is 24-72 hours. However, we understand that your case has taken longer than expected, and we are taking steps to investigate the matter further to ensure that we can provide a satisfactory resolution.
Please note that in many cases parents are submitting the same query through multiple channels simultaneously which is negatively impacting the turnaround times.
Thank you for your understanding and cooperation.
SincerelyTeneo Education
We note your concerns raised and are investigating your case.
Depending on the nature of your query, the timeframes for query resolution may differ, and our customer support team will advise you accordingly as to what to expect regarding the process and the time to resolve your specific query. If those time frames are exceeded, then our support team will escalate your case for immediate resolution.
Generally, our turnaround is 24-72 hours. However, we understand that your case has taken longer than expected, and we are taking steps to investigate the matter further to ensure that we can provide a satisfactory resolution.
Please note that in many cases parents are submitting the same query through multiple channels simultaneously which is negatively impacting the turnaround times.
Thank you for your understanding and cooperation.
SincerelyTeneo Education
Teneo Online School's reply29 Apr 2024, 12:20
Official
Dear Ingrid
We note your concerns raised and are investigating your case.
Depending on the nature of your query, the timeframes for query resolution may differ, and our customer support team will advise you accordingly as to what to expect regarding the process and the time to resolve your specific query. If those time frames are exceeded, then our support team will escalate your case for immediate resolution.
Generally, our turnaround is 24-72 hours. However, we understand that your case has taken longer than expected, and we are taking steps to investigate the matter further to ensure that we can provide a satisfactory resolution.
Please note that in many cases parents are submitting the same query through multiple channels simultaneously which is negatively impacting the turnaround times.
Thank you for your understanding and cooperation.
SincerelyTeneo Education
We note your concerns raised and are investigating your case.
Depending on the nature of your query, the timeframes for query resolution may differ, and our customer support team will advise you accordingly as to what to expect regarding the process and the time to resolve your specific query. If those time frames are exceeded, then our support team will escalate your case for immediate resolution.
Generally, our turnaround is 24-72 hours. However, we understand that your case has taken longer than expected, and we are taking steps to investigate the matter further to ensure that we can provide a satisfactory resolution.
Please note that in many cases parents are submitting the same query through multiple channels simultaneously which is negatively impacting the turnaround times.
Thank you for your understanding and cooperation.
SincerelyTeneo Education