EL
Errison L
1 reviews | Active since Oct 2019
16 Jan 2024, 11:22
Teneo incompetence
I wrote a few reviews on Teneo during 2023, i was subsequently contacted by them as they promised to solve my issue with them regarding my son's account and blocked access to sxhool and his report which was a direct result of their incompetence. After i removed the review from Hello Peter they did not do as promised and my son sits without access to schooling again after i took the time and effort to resend all previous sent documents for the trust to make annual payment again
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Teneo Online School's replyOfficial
19 Jan 2024, 15:57Dear Mr Lobai
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
Thanks.
Yours sincerely,
Teneo Education
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
Thanks.
Yours sincerely,
Teneo Education
Teneo Online School's reply19 Jan 2024, 15:57
Official
Dear Mr Lobai
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
Thanks.
Yours sincerely,
Teneo Education
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
Thanks.
Yours sincerely,
Teneo Education