MN
Mike N

1 reviews | Active since Aug 2019

13 Apr 2022, 13:55

Teneo epic failure 2022 with all 3 children.

I have cancelled from Teneo. Moved my kids back to normal school. My experience with Teneo has been really dismal. The stuff that everyone is complaining about, is exactly my issue(s). When things go wrong... and they will, these guys are nowhere! There is really no support, no decent administration and frankly nobody to help you. I have unsubscribed 6 times from the marketing stuff... still receiving them. Cancelled my service a 6 weeks ago. Still getting the wrong details and stuff for kids that is not in Teneo anymore. If this is ONLY about money, then these guys will be ok. (reason for 2 stars) It took them 6 weeks to get my children's subjects correct, phone calls, zoom, emails.. did not make a difference. Good luck dealing with them! Their support is 100% inline with South African government type service. Once you have opted in, they do not give a damn. (Mind you, their billing works just fine...)

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Replies (1)
Teneo Online School
Teneo Online School's reply13 Apr 2022, 16:55
Official
Hello Mike

We’re sorry to hear that you’ve had an unpleasant experience with us. We’re constantly growing and learning and it is through feedback like yours we are able to do so. We would really appreciate it if you emailed: *** so we can better our service moving forward.

Kind regards
The Teneo Team