1 reviews | Active since Jan 2018
Teneo Education Online School refuses to give report card
I have been really struggling with Teneo.... Firstly I enrolled my son in Grade 7 in 2022 with Teneo... I had lost my Job and got 2 months behind.... the school fees are so much R2700 and it was advertised last year at R2300 and that was even my first payment... I made an arrangement with Teneo to pay off the money, I have paid R3000 each month to catch up... was not even the 1st of the new month when I paid late his access got denied... they don't compromise on children if their assignments are even a few minutes late... they don't want to hear your sad story.... i have emailed them countless times as this was my son's first year in Teneo and he and me I did not know all the time of their strict rules.... if there was an issue... it would have been dealt with accordingly.... nevertheless we continued doing our best... my l son's granny told be that her other children was Math Mania. They are only charging R920 per month, so I have decided to enroll him as this would suit my budget more.... long and short of the story Teneo has been denying to send my son's report. ... as there has been an outstanding fee of R1500 and according to them R4500, every other month 8 had to provide my proof of payment or the payment wasn't captured and the same with December's payment I have paid R3000 I'm December and still it wasn't captured....THIA HAS NOW AFFECTED MY CHILDS RIGHT TO AN EDUCATION... I have tried emailing, whatsapping, zooming, I have even tried Facebook messaging them... and still no report card... I have pleaded as my son need to start with his school, Teneo has informed me that I need to follow the correct channels and fill in a form to get him out of Teneo... up to today NO LUCK, I have sent follow up messages... it gets ignored.... I feel totally defeated.... i don't know what to do.... please I need help....
Our system reflects your query has now been resolved.
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management
Our system reflects your query has now been resolved.
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management