BH
Barend H
1 reviews | Active since Feb 2024
03 Apr 2024, 12:47
Teneo Education - No Support
Impossible to get hold of via any method, Phone, Email or log a ticket. Access incorrectly suspended and as a result cannot register my daughter for grade 12 exams. Paid what was due. they are charging me R2450 instead of R1650 and the arrears caused suspension.
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Teneo Online School's replyOfficial
03 Apr 2024, 15:16Dear Barend
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
Teneo Online School's reply03 Apr 2024, 15:16
Official
Dear Barend
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education