1 reviews | Active since Aug 2022
Teneo Education No Feedback Just More Money
Hi. Last year October I entered my son into Teneo. The online school he was with Think Digital Academy was TERRIBLE. They didn't want to give my his report card as I needed to pay the FULL years fees first! So without it I discussed with Teneo and we decided that he will have to do Gr7 over. I paid the full fee and registration fees. In total R3300. I confirmed and have an email saying everything is now ready for him to start in January. A week ago I asked when the school will start as I still have not received login details. They told me that it should happen on the 10th and the school opens on the 13th (not giving a lot of time) Thursday I got an email saying I need to submit my ID. After struggling they did it for me. Yesterday I got an email saying I now need to pay R1250 again. I sent them the email where they said in October that all is in order no other payment is needed. I sent 3 emails yesterday asking to explain etc with NO reply. There is no number to call. I still don't have login details!! I am so frustrated and extremely upset. He was looking forward in starting school Monday. I have no idea still why I need to pay an extra R1250 after I paid October registration & months fee. If it is because fees went up I am pretty sure mine can be exempted as I paid 3 months in advance / at least tell me what it is for and I can pay it month end. I am really at my wits end. I heard such good things and now this. And reading the reviews now I see this seems to be a common problem.
Thank you for bringing your concerns to our attention. We understand your frustration and want to assist by clarifying a few things.
When you initially app**** for your child's Term 4 start in October 2024, your payment covered the pro-rata annual registration fee and school fees for Term 4. We were not able to approve your child for Term 4 as you were unable to provide a Term 3 report card from your previous school.
Since your son couldn’t start in Term 4, you opted to only enrol him in his current grade in January 2025 and apply your account credit to 2025. Your Term 4 payment covered the pro-rata annual registration fee and the fees for Term 4 of 2024, however, this credit is insufficient to cover the 2025 annual registration fee and school fees for Term 1 2025.
Your credit balance is reflected on the payment page of our enrolment portal. We have sent you numerous communications requesting you to finalise your child's enrolment and make payment of this outstanding amount so that we can approve your application, issue your login and allocate your child to teachers and classes.
Once you have paid the outstanding amount, which automatically shows on the payment page of the enrolment portal, we will be able to finalise your son's enrolment, and login details will be provided within three business days.
Your son’s education and smooth transition to our school are our top priorities, and we’re committed to resolving this quickly.
If you have any further questions, please don’t hesitate to contact us through our various contact channels, which you can find in the emails we sent to you or on our website. Our teams are available to support you through this process. We look forward to welcoming you and your son to Teneo soon.
Thank you for bringing your concerns to our attention. We understand your frustration and want to assist by clarifying a few things.
When you initially app**** for your child's Term 4 start in October 2024, your payment covered the pro-rata annual registration fee and school fees for Term 4. We were not able to approve your child for Term 4 as you were unable to provide a Term 3 report card from your previous school.
Since your son couldn’t start in Term 4, you opted to only enrol him in his current grade in January 2025 and apply your account credit to 2025. Your Term 4 payment covered the pro-rata annual registration fee and the fees for Term 4 of 2024, however, this credit is insufficient to cover the 2025 annual registration fee and school fees for Term 1 2025.
Your credit balance is reflected on the payment page of our enrolment portal. We have sent you numerous communications requesting you to finalise your child's enrolment and make payment of this outstanding amount so that we can approve your application, issue your login and allocate your child to teachers and classes.
Once you have paid the outstanding amount, which automatically shows on the payment page of the enrolment portal, we will be able to finalise your son's enrolment, and login details will be provided within three business days.
Your son’s education and smooth transition to our school are our top priorities, and we’re committed to resolving this quickly.
If you have any further questions, please don’t hesitate to contact us through our various contact channels, which you can find in the emails we sent to you or on our website. Our teams are available to support you through this process. We look forward to welcoming you and your son to Teneo soon.