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matjhakabina M
1 reviews | Active since Oct 2016
17 Feb 2023, 16:29
TENEO EDUCATION DON'T DENY MY SON A RIGHT TO EDUCATION
My son started at teneo last year. This year I paid registration but all of his login details where bocked, I called no one answers, I emailed support, admin, even the whatsapp number they gave with no success. Now I want my son to enroll to another school, I can't access his progress report for last year atleast. Please, this is so frustrating and denying my son his right to education. Please, I don't care about the money paid for this year with no classes received, I just want my son to go to school.
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Teneo Online School's replyOfficial
05 May 2023, 19:58Hello Matjhaka
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management
Teneo Online School's reply05 May 2023, 19:58
Official
Hello Matjhaka
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management