FV
Frans V
1 reviews | Active since Aug 2017
18 Jan 2022, 08:37
Teneo Education bad support
The new academic year is starting today and we have been struggling for more than a week to get my daughters access sorted out. We have send numerous e-mails for support and assistance with no response. We have called the support line and are put on hold for more than half an hour after which the call just drops.
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Teneo Online School's replyOfficial
18 Jan 2022, 12:59Dear Mr Vorster
Numerous emails have been sent to parents directing them to Connect where you can receive real-time. face-to-face assistance with Academic adminstration and technical support. Please visit Connect immediately and they will happily assist. The link to the General Connect is in the Learning Management System.
Please kindly provide us with the ticket numbers and we will follow up on our side.
Regards
The Teneo Management Team
Numerous emails have been sent to parents directing them to Connect where you can receive real-time. face-to-face assistance with Academic adminstration and technical support. Please visit Connect immediately and they will happily assist. The link to the General Connect is in the Learning Management System.
Please kindly provide us with the ticket numbers and we will follow up on our side.
Regards
The Teneo Management Team
Teneo Online School's reply18 Jan 2022, 12:59
Official
Dear Mr Vorster
Numerous emails have been sent to parents directing them to Connect where you can receive real-time. face-to-face assistance with Academic adminstration and technical support. Please visit Connect immediately and they will happily assist. The link to the General Connect is in the Learning Management System.
Please kindly provide us with the ticket numbers and we will follow up on our side.
Regards
The Teneo Management Team
Numerous emails have been sent to parents directing them to Connect where you can receive real-time. face-to-face assistance with Academic adminstration and technical support. Please visit Connect immediately and they will happily assist. The link to the General Connect is in the Learning Management System.
Please kindly provide us with the ticket numbers and we will follow up on our side.
Regards
The Teneo Management Team