Teneo - be careful, they are a business and don't care about the children that they are meant to educate

Teneo and I have had a good relationship all year. Now however, when the payment that was due 28 Nov 2021 was not yet paid by 6 December, they've blocked my daughter's profile. She can not check her exam results and log any possible queries before the reports are finalised. They know that this is required, but for this one payment will hinder my daughter's last results. The woman in accounts has not done any follow ups on the 1 payment that they are owed, but then just sent a FINAL NOTICE and then blocked our profile. This all within 5 working days. So our good payment record for the whole year is not even taken into consideration. I work with people and their accounts and this is unbelievable especially where the consequences are that my daughter's results can now not be reviewed and queried.