RM
Roxaan M
1 reviews | Active since Jan 2012
23 Dec 2021, 08:10
Teneo admin support atrocious
This school's support is atrocious. I requested a transfer letter in November. I was advised that it would be issued with my daughter's report. It was not. I followed up and then was passed over to support by accounts. Support did not respond. Then today I received a mail saying that admin staff are on leave until 10th Jan although my request was sent weeks before. None of the telephone numbers are being answered. They are extremely fast on enrollments but thereafter it's like dealing with a ghost.
Helpful (0)
Replies (3)0
Replies (3)
Teneo Online School's replyOfficial
10 Jan 2022, 09:52Hi Roxaan
We're so sorry to hear that you've had an unpleasant experience with us. We take your comments very seriously and we investigated your claims. A transfer letter was sent to you on the 23rd of December 2022.
Kind regards
The Teneo Team
We're so sorry to hear that you've had an unpleasant experience with us. We take your comments very seriously and we investigated your claims. A transfer letter was sent to you on the 23rd of December 2022.
Kind regards
The Teneo Team
Teneo Online School's reply10 Jan 2022, 09:52
Official
Hi Roxaan
We're so sorry to hear that you've had an unpleasant experience with us. We take your comments very seriously and we investigated your claims. A transfer letter was sent to you on the 23rd of December 2022.
Kind regards
The Teneo Team
We're so sorry to hear that you've had an unpleasant experience with us. We take your comments very seriously and we investigated your claims. A transfer letter was sent to you on the 23rd of December 2022.
Kind regards
The Teneo Team
RM
Roxaan M's updateReviewer Update
10 Jan 2022, 10:02Yes it was, thank you. But only after I had to push for it and after I wrote this review. It should not be necessary for parents to harass you to get assistance. I received a bill last week for 2022 fees and responded to remind accounts that we are no longer with your school (as should be noted on your system). I have not received a response but will assume that the matter has been attended to and that we won't receive any further invoices.
RM
Roxaan M's update10 Jan 2022, 10:02
Reviewer Update
Yes it was, thank you. But only after I had to push for it and after I wrote this review. It should not be necessary for parents to harass you to get assistance. I received a bill last week for 2022 fees and responded to remind accounts that we are no longer with your school (as should be noted on your system). I have not received a response but will assume that the matter has been attended to and that we won't receive any further invoices.
Teneo Online School's replyOfficial
14 Jan 2022, 09:28Hi Roxaan
Thank you for your feedback. Everyday we endeavour to do things better. We wish you all the best going forward.
The Teneo Team
Thank you for your feedback. Everyday we endeavour to do things better. We wish you all the best going forward.
The Teneo Team
Teneo Online School's reply14 Jan 2022, 09:28
Official
Hi Roxaan
Thank you for your feedback. Everyday we endeavour to do things better. We wish you all the best going forward.
The Teneo Team
Thank you for your feedback. Everyday we endeavour to do things better. We wish you all the best going forward.
The Teneo Team