1 reviews | Active since Mar 2021
TENEO ACCOUNTS DEPART UNRESPONSIVE
The Teneo accounts department is the worst. When fees are not up to date at the end of the year, you can't access your child's report. I have paid the outstanding fees via their Portal and the account is not updated. I then paid the registration fee via EFT with the correct reference and emailed the POP, this payment also doesn't reflect on the account.
They send a Zoom link, you join thinking you are going to talk to someone in accounts, you get let into the meeting room, their are other parents, you don't know who's who or what is going on.
I have been emailing the accounts department for 3 weeks and no one has responded to my emails.
I still have not seen my daughter's 2023 report and the same thing happened last year.
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
Thanks.
Yours sincerely,
Teneo Education
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
Thanks.
Yours sincerely,
Teneo Education