NM
Nirvashnee M
1 reviews | Active since Dec 2023
04 Dec 2023, 09:28
TENEO
I have been waiting for two months for my refund The accounts team are ****s .They would promise that the refund would be done by the end of the day and weeks later it has not been done. . It's a nightmare to connect with them.. They will not let you into the meeting because as they know what you will be querying .
Helpful (0)
Replies (1)0
Replies (1)
Teneo Online School's replyOfficial
08 Dec 2023, 11:59Hello Nirvashnee
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Teneo Online School's reply08 Dec 2023, 11:59
Official
Hello Nirvashnee
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team
Your refund has been processed. We sincerely apologise for any delay or frustration caused.
The significant upgrade to core enrolment systems earlier this year and expanded customer payment options resulted in Teneo straddling multiple billing systems simultaneously which made account reconciliation challenging. This caused a backlog and some delays in refunds being processed. All refunds are subject to an internal review process which was complicated by the multiple systems. We have been focused on improving the turnaround time for refund resolution and Teneo honours all valid refunds. We are pleased to confirm that the system upgrade is complete so customers should not experience these delays again.
Sincerely
The Teneo Management Team