1 reviews | Active since Feb 2023
STAY AWAY FROM TENEO!!!!
I would not recommend Teneo as an online schooling platform at all. Firstly it took them weeks to register my son last year. When he finally got registered they promised that they would give him that same amount of time extra to complete all his tasks & assessments, they did not & gave him 0% on all the assessments as it was late even though they said they would give the extra time. We never received any communication whatsoever throughout the year from the teachers so you have no idea what your child struggles with & where they need help. They mark stuff incorrect that are correct & when you query it you get no feedback/response. I never received on single report from them throughout the year & because of all of this my son now has to repeat the year as the WCED won't recognise a pass without an official report. I have must've tried emailing, inboxing & calling 30times already & still haven't received on single word from them. Stay away, the system is extremely complicating as well. Each teacher has their own way of doing things & there is not a system for any of them to save the information in the same place. It is an absolute mess!!!!
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management