STAY AWAY!!

Item: Teneo Online School
Rating: 1
Author: Miandra M

Stay Away!! Shocking service!! Horrible communication! I am sorry I signed up with them. There is no physical person to talk to. Email, online chat or whattsap are the only options No reply on any of these channels. I registered my child in 2024. No acknowledgement of receipt of registration or fees paid. First correspondence received on the day classes started. No book lists received to date, so my child is not prepared. Finally received log in details, only to find that the wrong curriculum was loaded. Submitted support tickets through the parent portal - no reply. Thus far my child has not been able to start school. It leaves me worried about the standard of education and support from teachers that my child will receive. If you register with this company you will be left high and dry and will have to fend for yourself, no support whatsoever.

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Replies (1)

Teneo Online School's replyOfficial

18 Jan 2025, 16:16

Dear Miandra,

Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.

At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.

We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.

With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.

Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.

Thank you for your understanding.

Yours sincerely,
The Teneo Team

Teneo Online School's reply18 Jan 2025, 16:16

Official

Thank you for your understanding.

Yours sincerely,
The Teneo Team