1 reviews | Active since May 2015
Poort Service
I initially tried to enrol my son for Grade 9 in the 1st term of 2024 , but we then decided against it.We cancelled the application due to the notice period to the current school . I then received an email from Teneo offering me a discount if I enroll for term 2, I have app**** , paid the registration fee on the 25th of March , its been since then they are unable to locate my payment , they have not sent me the link for orientation , I have sent them numerous emails, I have called and held on for over 20min each time and nobody comes back to you
Schools are opening on the 10th of April and I have noo feedback from them .
I have cant believe a school operates like this .
Nobody calls back , their email responses are one liners ...nothing is resolved .
Mpho
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education