1 reviews | Active since Feb 2024
Poor Services, No Response Machine answers automated
I registered my son Made a payment on the 19th January 2024, The link they sent was not working since the 19th January 2023, called their call centre since the 23rd of January, sent emails woth no replies, and answered by a machine the whole daumy and on a waiting queue the whole days until the 26th January 2024, I asked for a refund on the 26th January 2024 wjth no reply till today the 5th January 2024, I have been sending emails since the 26th January and no response. Whatsapp message says Hi Phindiwe,
Thanks for reaching out. If you would like to withdraw a student from Teneo School, you will have to fill in the Notice to Leave Form in order for the withdrawal to be correctly processed. Please note that a full calendar months' notice period is applicable.
Click here to access the form: Notice to Leave Form
Once you have completed the form, please email it directly to ***. We will be closing this ticket and thread, as a new one will open when you send in the form to that email.
We do hope that the student, as well as the parents, have enjoyed their time at Teneo and we wish the student all the best in their studies for the future.
Whatsapp message responce the same since the 26th January 2024. Their services is poor and bad
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education