KM
Keke M
1 reviews | Active since Jan 2024
19 Jan 2024, 12:34
Poor service
May I express my displeasure in how the school runs their systems and the poor service from enrollment advisors. Spoke to a Sandile who gladly advised he cannot help with 1st time enrollment enquiry and he went onto say I am free to consider other institutions.
I genuinely wish I had the Live+Record option with competing institutions, and I would have gladly considered enrolling my child with other institutions.
The Teneo online application service is VERY POOR, they take forever to attend to queries, they don't administer 1st time enrollment clients and so are the enrollment advisors.
I am already looking forward to getting my child out of the school in term 2.
Helpful (0)
Replies (2)0
Replies (2)
Teneo Online School's replyOfficial
19 Jan 2024, 15:12Dear Keke
At Teneo Online School, we endeavour to communicate with all our families with the utmost professionalism. Every family is important to us and the above is not indicative of what we strive for on a daily basis. In your review, you do not specify your query. Please communicate your query here and we will escalate it as a matter of urgency.
Regards
Teneo Education
At Teneo Online School, we endeavour to communicate with all our families with the utmost professionalism. Every family is important to us and the above is not indicative of what we strive for on a daily basis. In your review, you do not specify your query. Please communicate your query here and we will escalate it as a matter of urgency.
Regards
Teneo Education
Teneo Online School's reply19 Jan 2024, 15:12
Official
Dear Keke
At Teneo Online School, we endeavour to communicate with all our families with the utmost professionalism. Every family is important to us and the above is not indicative of what we strive for on a daily basis. In your review, you do not specify your query. Please communicate your query here and we will escalate it as a matter of urgency.
Regards
Teneo Education
At Teneo Online School, we endeavour to communicate with all our families with the utmost professionalism. Every family is important to us and the above is not indicative of what we strive for on a daily basis. In your review, you do not specify your query. Please communicate your query here and we will escalate it as a matter of urgency.
Regards
Teneo Education
KM
Keke M's updateReviewer Update
19 Jan 2024, 18:08I have been having problems with finalizing my childs enrollment and i kept getting a payment error stating that my transaction failed due to an internal error, and I would be redirected to try again. This problem has been ongoing since 15 January 2024 and I make numerou calls and sent emails to enrollment advisors to no fruitfull response. I endeavored to keep trying to make a payment until today at 01h32.
I have since succeeded and now at a halt due to inconsistent emails that direct me to open the student canvas while no email identit been created and provided by the institute. This process has delayed my child's application and denied him access to get orientation as a 1st time student who does not have a clue about the online learning process. I got an email requesting for the student to login on the student canvas where ONLY a password is provided but no email has been created.
My other concern is the lack of communication response from enrollment advisors from communication sent to them. I will not lie I already have worry about how the academic year will be like of registration process is so poor.
I have since succeeded and now at a halt due to inconsistent emails that direct me to open the student canvas while no email identit been created and provided by the institute. This process has delayed my child's application and denied him access to get orientation as a 1st time student who does not have a clue about the online learning process. I got an email requesting for the student to login on the student canvas where ONLY a password is provided but no email has been created.
My other concern is the lack of communication response from enrollment advisors from communication sent to them. I will not lie I already have worry about how the academic year will be like of registration process is so poor.
KM
Keke M's update19 Jan 2024, 18:08
Reviewer Update
I have been having problems with finalizing my childs enrollment and i kept getting a payment error stating that my transaction failed due to an internal error, and I would be redirected to try again. This problem has been ongoing since 15 January 2024 and I make numerou calls and sent emails to enrollment advisors to no fruitfull response. I endeavored to keep trying to make a payment until today at 01h32.
I have since succeeded and now at a halt due to inconsistent emails that direct me to open the student canvas while no email identit been created and provided by the institute. This process has delayed my child's application and denied him access to get orientation as a 1st time student who does not have a clue about the online learning process. I got an email requesting for the student to login on the student canvas where ONLY a password is provided but no email has been created.
My other concern is the lack of communication response from enrollment advisors from communication sent to them. I will not lie I already have worry about how the academic year will be like of registration process is so poor.
I have since succeeded and now at a halt due to inconsistent emails that direct me to open the student canvas while no email identit been created and provided by the institute. This process has delayed my child's application and denied him access to get orientation as a 1st time student who does not have a clue about the online learning process. I got an email requesting for the student to login on the student canvas where ONLY a password is provided but no email has been created.
My other concern is the lack of communication response from enrollment advisors from communication sent to them. I will not lie I already have worry about how the academic year will be like of registration process is so poor.