TK
Tommie K
1 reviews | Active since Feb 2023
23 Jan 2024, 12:16
Poor/ pathetic assistance
Been trying for two days to sort the link between the teneoschool portal and Zoom used for classes. They do not answer the phone in any department. 1. enrollment, 2 IT department 3 accounts . Been on the phone for at least 45 min at a time and no response
The Support Zoom link is no help either, waited for more than two hours to get host to let you join the meeting then they lock meeting without you being helped.
Teneo please contact Laura Sibanda on ***
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Replies (2)0
Replies (2)
Teneo Online School's replyOfficial
24 Jan 2024, 11:52Dear Tommie
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to log in, attend induction, use the learning management system, join classroom lessons, and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins, and emailing all the necessary information for students to attend induction and get into class. Generally, our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to log in, attend induction, use the learning management system, join classroom lessons, and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins, and emailing all the necessary information for students to attend induction and get into class. Generally, our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
Teneo Online School's reply24 Jan 2024, 11:52
Official
Dear Tommie
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to log in, attend induction, use the learning management system, join classroom lessons, and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins, and emailing all the necessary information for students to attend induction and get into class. Generally, our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to log in, attend induction, use the learning management system, join classroom lessons, and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins, and emailing all the necessary information for students to attend induction and get into class. Generally, our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
Teneo Online School's replyOfficial
29 Feb 2024, 12:55Dear Tommie
Thank you for contacting us. We have investigated this matter and note that it has been resolved.
Yours sincerely
Teneo Education
Thank you for contacting us. We have investigated this matter and note that it has been resolved.
Yours sincerely
Teneo Education
Teneo Online School's reply29 Feb 2024, 12:55
Official
Dear Tommie
Thank you for contacting us. We have investigated this matter and note that it has been resolved.
Yours sincerely
Teneo Education
Thank you for contacting us. We have investigated this matter and note that it has been resolved.
Yours sincerely
Teneo Education