Poor experience at the start of the 2022 school year

We have been part of Teneo now for a year. Communication is a big problem at this institution. The 2022 school year has kicked off very poorly with systems implementations and upgrades that have gone sideways with no co-ordinated, pro active and clear communication to parents and students. The first response from the school was to a Hello Peter review, not the many voice messages or emails pleading for some clarity and understanding of what exactly are going on; which indicates that they care more about sales and image than the parents and students. Zoom meetings were arranged for follow up, which was not attended by Teneo. All our phone numbers were offered but no follow up calls were made, after not attending scheduled meetings. I am extremely disappointed in how Teneo has responded to our concerns. My biggest worry is that the Teneo Connect team has admitted that every schoolyear starts in a similar way, which does not say much about the learning culture of this institution.