NT
Ntokozo T
1 reviews | Active since Jan 2025
14 Jan 2025, 04:42
Poor customer service
Very bad experience with teneo this year, I have been working with them since 2022 but in 2025 all I'm getting is disappointments leading to frustrations, I have paid for daughter but she hasn't been allocated her logins for her to start classes. I've sent emails, opened a ticket but no one is getting back to me, I am so frustrated because my daughter is being delayed to start classes, ðŸ˜ðŸ˜, I have decided to pay for the whole year so that nothing disturbs my daughter's education and now I am being let down by the school.
Helpful (0)
Replies (1)0
Replies (1)
Teneo Online School's replyOfficial
15 Jan 2025, 20:22Dear Ntokozo,
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
- Online Payments: Once payment is completed online, it will take up to three (3) business days to allocate your learner to their teachers and classes.
- Offline EFT Payments: Offline payments take three (3) business days from the receipt of proof of payment uploaded via the form sent through email, provided the TFC code (included in the email and on your payment page) is used as the reference.
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
Teneo Online School's reply15 Jan 2025, 20:22
Official
Dear Ntokozo,
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
- Online Payments: Once payment is completed online, it will take up to three (3) business days to allocate your learner to their teachers and classes.
- Offline EFT Payments: Offline payments take three (3) business days from the receipt of proof of payment uploaded via the form sent through email, provided the TFC code (included in the email and on your payment page) is used as the reference.
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team