1 reviews | Active since Dec 2019
Not login details: missing out on school.
Schools opened on the 17 Jan. I am writing this review on the 21 Jan. All I can say is that I failed my daughter by choosing this school. While other learners will be starting their classes on Monday, my daughter will still be out of school waiting for the e-mail with login credentials.
She has not been able to attend orientation training with the rest of the learners during the first week of school because she cannot access any platform in Teneo. We paid, promised to get login details but we have not. I've sent multiple mails, only to fet auto-generated response that does not address my problem. Zoom support is not helpful for us since we do not have a username and password altogether. After being on hold the whole day trying to call their support department, I was told they will call me back. I am still waiting for that call since Thursday 18 Jan.
They are moving despite some students being left out because of their technical challenges. They keep sending mails about classes being loadeed and extra-mural activities as though we are on par with the rest of the learners. This makes us more anxious about what is going on. We are missing out in school and we don't know who to talk to and how. Trying to reach out to Teneo has been futile.
Yesterday which was a Saturday they sent mail that they are working on weekend to get us all in class by Monday. I have lost hope because even if I want a refund, i wouldn't be attended to.
We are extremely frustrated about this situation. Please reach out to me, I need help!
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
We are investigating your case and will contact you soonest. Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely
Teneo Education