MA
Matium A
1 reviews | Active since Mar 2022
23 Apr 2025, 17:04
No support when you need them
My son was forced to change from Tourism to Business studies. We requested numerous times that we would like him to take tourism as a recorded subject and are willing to pay as if a live class. After 6 emails and logging on Family portal no response to date with constructive feedback. He loves the classes but cannot continue with a subject he does not like!
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Teneo Online School's replyOfficial
14 May 2025, 21:29Dear Matium,
We’re glad to hear your son loves his classes. Thank you for your feedback. We would like to clarify that we have investigated and can confirm that all your tickets in late April were indeed received, and each was responded to promptly and appropriately by our support team. We remain committed to timely, constructive communication.
Yours sincerely,
The Teneo Team
We’re glad to hear your son loves his classes. Thank you for your feedback. We would like to clarify that we have investigated and can confirm that all your tickets in late April were indeed received, and each was responded to promptly and appropriately by our support team. We remain committed to timely, constructive communication.
Yours sincerely,
The Teneo Team
Teneo Online School's reply14 May 2025, 21:29
Official
Dear Matium,
We’re glad to hear your son loves his classes. Thank you for your feedback. We would like to clarify that we have investigated and can confirm that all your tickets in late April were indeed received, and each was responded to promptly and appropriately by our support team. We remain committed to timely, constructive communication.
Yours sincerely,
The Teneo Team
We’re glad to hear your son loves his classes. Thank you for your feedback. We would like to clarify that we have investigated and can confirm that all your tickets in late April were indeed received, and each was responded to promptly and appropriately by our support team. We remain committed to timely, constructive communication.
Yours sincerely,
The Teneo Team