GN
George NystrAAm
1 reviews | Active since Jun 2011
14 Feb 2023, 20:50
NO REFUND & COMMUNICATION FROM TENEO
Communication from TENEO is NON-EXISTENT, especially with the NEW family ticket system! I have removed both my daughters from TENEO because they didn’t receive any Tuition for 2023. I’ve paid REGISTRATION FEES but still no Classes although system indicates “they’re attending”. On top of it all they’re also demanding Tuition fees for Jan/Feb. I’ve requested a Refund but to no avail! And as per TENEO track record, I get no replies on emails. I am pursuing multiple actions against them. Why do we as parents have to chase our own money like this?? WHEN WILL THIS QUERY BE RESOLVED? PLEASE REFUND REGISTRATION FEES AS NO TUITION TOOK PLACE DURING 2023.
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Teneo Online School's replyOfficial
03 Apr 2023, 09:22 Hello George
We expanded the payment options for tuition fees to include debit/credit cards and secure EFT via Paygate. We acknowledge there have been some teething problems in the implementation of the new payment systems and the technical issues experienced resulted in support queries. Those technical issues were quickly identified and fixed and we have been focused on resolving all support queries. We are pleased to confirm that the system upgrade is complete so customers will not experience these issues again. The significant upgrade to Teneo's core enrolment systems at the end 2022, which was necessitated by the launch of our expanded academic offerings for 2023, resulted in Teneo straddling two multiple systems simultaneously, with new tuition fees pricing and payment options. This challenging transition was complex and impacted account reconciliation causing some delays in query resolution and refunds processing while we migrated accounting systems. The accounts team is focused on resolving all refund requests as quickly as possible.
Sincerely
Teneo Management
We expanded the payment options for tuition fees to include debit/credit cards and secure EFT via Paygate. We acknowledge there have been some teething problems in the implementation of the new payment systems and the technical issues experienced resulted in support queries. Those technical issues were quickly identified and fixed and we have been focused on resolving all support queries. We are pleased to confirm that the system upgrade is complete so customers will not experience these issues again. The significant upgrade to Teneo's core enrolment systems at the end 2022, which was necessitated by the launch of our expanded academic offerings for 2023, resulted in Teneo straddling two multiple systems simultaneously, with new tuition fees pricing and payment options. This challenging transition was complex and impacted account reconciliation causing some delays in query resolution and refunds processing while we migrated accounting systems. The accounts team is focused on resolving all refund requests as quickly as possible.
Sincerely
Teneo Management
Teneo Online School's reply03 Apr 2023, 09:22
Official
Hello George
We expanded the payment options for tuition fees to include debit/credit cards and secure EFT via Paygate. We acknowledge there have been some teething problems in the implementation of the new payment systems and the technical issues experienced resulted in support queries. Those technical issues were quickly identified and fixed and we have been focused on resolving all support queries. We are pleased to confirm that the system upgrade is complete so customers will not experience these issues again. The significant upgrade to Teneo's core enrolment systems at the end 2022, which was necessitated by the launch of our expanded academic offerings for 2023, resulted in Teneo straddling two multiple systems simultaneously, with new tuition fees pricing and payment options. This challenging transition was complex and impacted account reconciliation causing some delays in query resolution and refunds processing while we migrated accounting systems. The accounts team is focused on resolving all refund requests as quickly as possible.
Sincerely
Teneo Management
We expanded the payment options for tuition fees to include debit/credit cards and secure EFT via Paygate. We acknowledge there have been some teething problems in the implementation of the new payment systems and the technical issues experienced resulted in support queries. Those technical issues were quickly identified and fixed and we have been focused on resolving all support queries. We are pleased to confirm that the system upgrade is complete so customers will not experience these issues again. The significant upgrade to Teneo's core enrolment systems at the end 2022, which was necessitated by the launch of our expanded academic offerings for 2023, resulted in Teneo straddling two multiple systems simultaneously, with new tuition fees pricing and payment options. This challenging transition was complex and impacted account reconciliation causing some delays in query resolution and refunds processing while we migrated accounting systems. The accounts team is focused on resolving all refund requests as quickly as possible.
Sincerely
Teneo Management