1 reviews | Active since Apr 2024
NIGHTMARE ON ELM STREET
I have never in my life come across a private company or school with this level of incompetence.
I enrolled my 12 Year old son into Grade 5 and my 17 year old into Grade 11. Took 2 weeks to get the registration for my 17 tear to get enrolled onto Grade 11 after emails, call attempts and tickets.
My 12 year was promoted from Grade 4 (last year) to Grade 11 this year, he obviously has a gift that I am completely unaware of, but for some reason Teneo are aware of. I have been trying since the beginning of the year to sort this out with them. Never get feedback from them. Have sent tickets, they don't respond. They never reply to emails. They never answer their phones. Have just spent 20 minutes on hold, all of a sudden a message is read out "we are unable to complete your call".
School fees were increased by over 40% this year. When my Grade 5 son gets too Matric, his fees will be over 1 Million Rand for the year.
I have now enrolled my 12 year old into another school. My 17 year old has now had his account suspended as they have double charged me and want me to pay for my 12 year olds Grade 11 fees before they will open his account again.
Be very careful, there advertising methods are misleading. And their support does not exist. A really shocking experience, I would have preferred to have gone to the dentist and had all my teeth take out without anaesthetic.
Extremely frustrated and angry!
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
Since Teneo's feedback on my first review where they advised they would be in touch with 24 to 72 hours, it has now literally been 178 hours and NOTHING.
We have called 4 times, sent several emails and tickets, THEY HAVE NOT RESPONDED.
The phone calls go like this. You phone, select the option for accounts. Hold for 20 minutes, and then get disconnected.
On the one occasion we did get through, we were told by the person that they were to busy to talk to us, and hung up the phone.
I now have no option but to explore other options such as contacting the IEB, Cart Blanche and the Department of Education.
Since Teneo's feedback on my first review where they advised they would be in touch with 24 to 72 hours, it has now literally been 178 hours and NOTHING.
We have called 4 times, sent several emails and tickets, THEY HAVE NOT RESPONDED.
The phone calls go like this. You phone, select the option for accounts. Hold for 20 minutes, and then get disconnected.
On the one occasion we did get through, we were told by the person that they were to busy to talk to us, and hung up the phone.
I now have no option but to explore other options such as contacting the IEB, Cart Blanche and the Department of Education.