MJ
Mian J
1 reviews | Active since Jan 2025
24 Jan 2025, 15:31
Long enquiry wait times at Teneo
Teneo is a really great online school. My only issue with Teneo is their really long wait time to be answered via the family portal. It used to be much faster
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Teneo Online School's replyOfficial
24 Jan 2025, 17:29Dear Mian,
Thank you for sharing your feedback with us. We truly appreciate your kind words about Teneo as a great online school, and we also value your comments regarding the wait times.
At the moment, our teams are managing a high volume of inquiries related to the start of the school year. Despite this, we are committed to responding within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to offer comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we handle thousands of queries with the help of our specialized teams, including Customer Support, Customer Success, and Admissions. Our best-in-class CRM systems and ticketing solutions allow us to maintain a comprehensive view of every case, ensuring queries are addressed efficiently and effectively.
Once enrolled, families gain access to additional support channels designed to address their specific needs, and our structured escalation procedures ensure that queries are seamlessly resolved.
Thank you for bringing this to our attention, and we are actively working to enhance response times to meet your expectations. Your feedback helps us grow and continue delivering the quality education and support our families deserve.
Sincerely,
The Teneo Team
Thank you for sharing your feedback with us. We truly appreciate your kind words about Teneo as a great online school, and we also value your comments regarding the wait times.
At the moment, our teams are managing a high volume of inquiries related to the start of the school year. Despite this, we are committed to responding within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to offer comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we handle thousands of queries with the help of our specialized teams, including Customer Support, Customer Success, and Admissions. Our best-in-class CRM systems and ticketing solutions allow us to maintain a comprehensive view of every case, ensuring queries are addressed efficiently and effectively.
Once enrolled, families gain access to additional support channels designed to address their specific needs, and our structured escalation procedures ensure that queries are seamlessly resolved.
Thank you for bringing this to our attention, and we are actively working to enhance response times to meet your expectations. Your feedback helps us grow and continue delivering the quality education and support our families deserve.
Sincerely,
The Teneo Team
Teneo Online School's reply24 Jan 2025, 17:29
Official
Dear Mian,
Thank you for sharing your feedback with us. We truly appreciate your kind words about Teneo as a great online school, and we also value your comments regarding the wait times.
At the moment, our teams are managing a high volume of inquiries related to the start of the school year. Despite this, we are committed to responding within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to offer comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we handle thousands of queries with the help of our specialized teams, including Customer Support, Customer Success, and Admissions. Our best-in-class CRM systems and ticketing solutions allow us to maintain a comprehensive view of every case, ensuring queries are addressed efficiently and effectively.
Once enrolled, families gain access to additional support channels designed to address their specific needs, and our structured escalation procedures ensure that queries are seamlessly resolved.
Thank you for bringing this to our attention, and we are actively working to enhance response times to meet your expectations. Your feedback helps us grow and continue delivering the quality education and support our families deserve.
Sincerely,
The Teneo Team
Thank you for sharing your feedback with us. We truly appreciate your kind words about Teneo as a great online school, and we also value your comments regarding the wait times.
At the moment, our teams are managing a high volume of inquiries related to the start of the school year. Despite this, we are committed to responding within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to offer comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we handle thousands of queries with the help of our specialized teams, including Customer Support, Customer Success, and Admissions. Our best-in-class CRM systems and ticketing solutions allow us to maintain a comprehensive view of every case, ensuring queries are addressed efficiently and effectively.
Once enrolled, families gain access to additional support channels designed to address their specific needs, and our structured escalation procedures ensure that queries are seamlessly resolved.
Thank you for bringing this to our attention, and we are actively working to enhance response times to meet your expectations. Your feedback helps us grow and continue delivering the quality education and support our families deserve.
Sincerely,
The Teneo Team