CM
Crystal M
1 reviews | Active since Mar 2024
10 Apr 2024, 10:23
Lack of service
If I could give a Zero star for communication I would! We have been begging for assistance for the last 3 days! and no one comes back to you. Our account is blocked yet we are up to date! You email they go unanswered You call they go unanswered You log a ticket they go unanswered!
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Teneo Online School's replyOfficial
10 Apr 2024, 11:08Dear Crystal
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system reflects that it has been resolved.
Sincerely
Teneo Education
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system reflects that it has been resolved.
Sincerely
Teneo Education
Teneo Online School's reply10 Apr 2024, 11:08
Official
Dear Crystal
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system reflects that it has been resolved.
Sincerely
Teneo Education
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system reflects that it has been resolved.
Sincerely
Teneo Education