1 reviews | Active since Mar 2023
LACK OF ADMINISTRATIVE SUPPORT AND WORSE CUSTOMER SERVICE
We registered my brother for his grade 9 in december and my mother paid the registration fee and monthly fee last week. we received log in details after the fees were paid however the log in details provided do not work . It says the password is incorrect . contacted the whattsapp line they also told me to contact the landline or try resetting however when you reset the passoword it requires the administrator to do .
i have sent several emails to the help and admin emails with no response. they keep sending me the same automated messages about how to log in on canvas and still not working. The land line is worse i have called it many times yesterday and friday however it keeps ringing and no one is answering it.
I ma very frustrated with this ,it is my first using it and thought that it would helped us. i even contacted mr Shaw on linkein however hes no longer with the school.
regards aphilile and thandeka cleapatra
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Yours sincerely
Teneo Education
We are currently experiencing an extremely high volume of new enrolments and queries from new families joining Teneo. Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Yours sincerely
Teneo Education