Incompetence, no Communication. Do not enroll your child

I'm really not happy with Teneo.. I have enrolled my daughter end if Jan to start beginning of Feb. Only to be sent an invoice that I owe Jan School fees. Since February I have been sending them numerous emails asking about why do they say I owe Jan fees cause my daughter only started in Feb. I didn't get a respond up until I noticed that her account was suspended. I have paid the fees but still, her account is suspended. I can't even retrieve her first term report. When I asked using their WhatsApp about when will my account be active since the schools are opened and she's going to miss her classes, I was told that there are no classes this week due to induction. My daughter then contacted one of her class mates only to be informed that there were classes for the whole week. I am sick and I am tired of not getting any response from you and now my daughter is sitting and doing nothing because of your *********** people. Kindly respond on a way forward so I can know if I school start looking for another school for her.