JM
Johann M
1 reviews | Active since Jan 2024
18 Jan 2024, 15:13
Impossible to talk to a person
Wish I could give them a -5. My son has been a student for the last 3 years, and in general, we do not have problems with the education side of things, but try and speak to a person, it is impossible and extremely frustrating!! My son cannot log in to his account, and we keep on getting the same emails from Teneo with the same advice. We tried calling the support number, and after holding for more than 30 minutes at a time, the call was dropped every time. Tried using the WhatsApp line, what a waste of time. The chat app is useless, and you cannot chat with a real person. We have logged tickets, but Tenoe does not respond to the tickets. We have sent emails, but Teneo does not bother to respond to the emails.
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Replies (2)0
Replies (2)
Teneo Online School's replyOfficial
19 Jan 2024, 15:31Dear Johann,
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Teneo Online School's reply19 Jan 2024, 15:31
Official
Dear Johann,
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. It is not a support channel. During the enrolment process, all emailers sent contain comprehensive Support channel information.
Teneo offers a comprehensive set of support channels that include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm. Please use these relevant Support channels where our helpful advisors are ready to answer your queries.
Thank you.
Sincerely,
Teneo Education
Teneo Online School's replyOfficial
19 Jan 2024, 15:38Dear Johann
We would like to accentuate that we offer numerous support channels to both parents and students for any inquiries or concerns. These channels comprise of phone, Family Portal for logging support tickets, and our Live Support channel, which employs real-time video chat and is accessible Monday through Friday from 7:30 am to 9:30 am and 2:00 pm to 4:00 pm.
However, it has come to our attention that a growing number of parents are submitting multiple inquiries through all our support channels simultaneously, causing delays in our responses. We implore parents to refrain from doing so to prevent any backlog.
We appreciate your cooperation in this regard.
Sincerely,
Teneo Education
We would like to accentuate that we offer numerous support channels to both parents and students for any inquiries or concerns. These channels comprise of phone, Family Portal for logging support tickets, and our Live Support channel, which employs real-time video chat and is accessible Monday through Friday from 7:30 am to 9:30 am and 2:00 pm to 4:00 pm.
However, it has come to our attention that a growing number of parents are submitting multiple inquiries through all our support channels simultaneously, causing delays in our responses. We implore parents to refrain from doing so to prevent any backlog.
We appreciate your cooperation in this regard.
Sincerely,
Teneo Education
Teneo Online School's reply19 Jan 2024, 15:38
Official
Dear Johann
We would like to accentuate that we offer numerous support channels to both parents and students for any inquiries or concerns. These channels comprise of phone, Family Portal for logging support tickets, and our Live Support channel, which employs real-time video chat and is accessible Monday through Friday from 7:30 am to 9:30 am and 2:00 pm to 4:00 pm.
However, it has come to our attention that a growing number of parents are submitting multiple inquiries through all our support channels simultaneously, causing delays in our responses. We implore parents to refrain from doing so to prevent any backlog.
We appreciate your cooperation in this regard.
Sincerely,
Teneo Education
We would like to accentuate that we offer numerous support channels to both parents and students for any inquiries or concerns. These channels comprise of phone, Family Portal for logging support tickets, and our Live Support channel, which employs real-time video chat and is accessible Monday through Friday from 7:30 am to 9:30 am and 2:00 pm to 4:00 pm.
However, it has come to our attention that a growing number of parents are submitting multiple inquiries through all our support channels simultaneously, causing delays in our responses. We implore parents to refrain from doing so to prevent any backlog.
We appreciate your cooperation in this regard.
Sincerely,
Teneo Education