1 reviews | Active since Jan 2013
IF YOU WERE PLANNING ON ENROLLING WITH TENEO EDUCATION... STOP! READ FIRST!
There is currently a huge problem with Teneo Education. It seems that they unable to deal with the influx of students as a result of their marketing campaign. After successfully enrolling and paying we were given login details and passwords to the various platforms (Canvas and Zoom). However, the login details and password do not work. Yesterday the whatsapp function to contact them was still working, but since this morning it has been disabled. The phone number on their website has also been disabled. The other channels (*** and ***) to report a problem has ALSO been disabled. An automatic reply from *** reads: We, therefore, ask that you refrain from sending emails and/or WhatsApps to Teneo for any support queries, and we will also de-prioritize Zoom Connects and phone support in favour of handling support tickets created on the Teneo Family Portal. If you require any assistance, please log into the Teneo Family Portal, and create a new support ticket, as this will result in the quickest response to your query. Please note that if you had previously logged a ticket with us via another method, you will need to log a new one on the Teneo Family Portal as we will be prioritizing the Teneo Family Portal as the most effective way to resolve the current queries given the high number of duplicated prior support tickets. Only problem is (YOU GUESSED IT!) the login and password details do not work.
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education