Horrible support, incompentence
Been with Teneo since 2022. At first service was great and support and help was readily available. However they have deteriorated terribly and our parents whatsapp groups are all extremely frustrated. Negative comments gets deleted from their FB page instead of addressed. Online chat help is non existent and you get ignored. Support (or lack thereof) is absolutely **********. They ***** up their billing system and the children suffers as they are unable to access classes. Questions about they horrible service levels gets ignored. DO NOT consider them as an option please, you will regret it and your child will be under unnecessary stress due to their incompentence. Apart from that "some" of their teachers dont have a clue whats going on in their own school, when changes takes place etc, and other teachers talk openly of wanting to leave Teneo. SO many complaining parents can NOT all be wrong. There is clearly an issue. Their rating on this site alone tells you enough
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Replies (2)
Teneo Online School's replyOfficial
15 Jan 2025, 20:20Dear Martin,
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
- Online Payments: Once payment is completed online, it will take up to three (3) business days to allocate your learner to their teachers and classes.
- Offline EFT Payments: Offline payments take three (3) business days from the receipt of proof of payment uploaded via the form sent through email, provided the TFC code (included in the email and on your payment page) is used as the reference.
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
Teneo Online School's reply15 Jan 2025, 20:20
Official
Dear Martin,
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
Welcome back, and thank you for continuing your journey with us. We value your ongoing trust in Teneo and are excited to support your learner in achieving their academic goals.
Your credit balance is reflected on the payment page of our enrolment portal. Please note that numerous email communications were sent requesting you to finalize your payment. This step is essential for us to approve your application, issue login details, and allocate your learner to their teachers and classes. Once payment is completed, your learner’s enrolment will be finalized, and login details will be provided within three (3) business days.
Enrolment Timeline and Payment Information
- Online Payments: Once payment is completed online, it will take up to three (3) business days to allocate your learner to their teachers and classes.
- Offline EFT Payments: Offline payments take three (3) business days from the receipt of proof of payment uploaded via the form sent through email, provided the TFC code (included in the email and on your payment page) is used as the reference.
Support and Commitment
We understand the importance of ensuring a smooth transition for your learner. If the first few days of school have been missed, rest assured that all lesson content and recordings will be available, allowing your learner to catch up on any missed classes and coursework.
Your learner’s education and smooth transition to Teneo are our top priorities. Should you have any further questions, or need additional support, please don’t hesitate to contact us through the channels provided in our emails or on our website.
We look forward to welcoming you and your learner to Teneo.
Yours sincerely,
The Teneo Team
's updateReviewer Update
15 Jan 2025, 21:35Thank you for your reply. Please send me the numerous emails that was sent to finalise my enrollment? When i enrolled Mid December, the enrollment page indicated a full balance of 4060 payable. I paid that full amount. The enrollment page indicated that my application is completed. I received 1 mail which i still have to complete my enrollment process, when logging in to the dashboard it still said my enrollment is complete. The first day of school, i received a mail to make payment, and another 384 was outstanding. This did NOT reflect when i paid in December as the full amount stipulated was paid. Where did this come from? Who is at fault here? Why was this PAYMENT OUTSTANDING mail not sent earlier, and no invoice or statement was provided to indicate anything? Why did you keep me hanging in the live chat and just ignored me after providing all the details, and then removed the function? Why are all reviews being reported? Why are other parents posts of FB being deleted? Are so many unhappy parents all wrong about the terrible support service? NONE of the questions are being addressed? Its day 4 and my child is still not in classes. Dont tell me she can catch up, because now you are placing the stress and onus on her to keep up with current classes and then still need to catch up on the rest,
's update15 Jan 2025, 21:35
Reviewer Update
Thank you for your reply. Please send me the numerous emails that was sent to finalise my enrollment? When i enrolled Mid December, the enrollment page indicated a full balance of 4060 payable. I paid that full amount. The enrollment page indicated that my application is completed. I received 1 mail which i still have to complete my enrollment process, when logging in to the dashboard it still said my enrollment is complete. The first day of school, i received a mail to make payment, and another 384 was outstanding. This did NOT reflect when i paid in December as the full amount stipulated was paid. Where did this come from? Who is at fault here? Why was this PAYMENT OUTSTANDING mail not sent earlier, and no invoice or statement was provided to indicate anything? Why did you keep me hanging in the live chat and just ignored me after providing all the details, and then removed the function? Why are all reviews being reported? Why are other parents posts of FB being deleted? Are so many unhappy parents all wrong about the terrible support service? NONE of the questions are being addressed? Its day 4 and my child is still not in classes. Dont tell me she can catch up, because now you are placing the stress and onus on her to keep up with current classes and then still need to catch up on the rest,