SB
Suzette B
1 reviews | Active since May 2015
07 Feb 2024, 22:15
Horrible experience.
Absolutely horrible experience. I have been struggling for 2 weeks every day trying to get assistance from Teneo. Their phones doesn't work, they do not respond to e-mails, whatsapp or even FB. Disgusted. But off course I received the link to pay. There's no problem there(sarcastic).
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Replies (2)
Teneo Online School's replyOfficial
08 Feb 2024, 13:56Dear Suzette We have looked into your complaint, and our records show that you first contacted our support department on February 2, 2024. Our team responded to your email on February 3, 2024, but we did not receive a response from you until February 5, 2024. Since then, we have had 14 email exchanges with you to address your concerns and provide you with the necessary guidance. As a valued parent with Teneo, we want to remind you that we offer multiple support channels that are easily accessible to both parents and students. These include email, phone, the Family Portal for logging support tickets, and our Live Support channel, which provides real-time video chat. Please note that all support channels are available during our office hours. However, our Live Support video chat channel is only available from Monday to Friday, between 7:30-9:30 am and 2:00-4:00 pm. Additionally, we would like to inform you that our WhatsApp channel, although available on our website, is only for new enrolment inquiries and does not support enrolled students. Thank you for your understanding and continued support. SincerelyTeneo Education
Teneo Online School's reply08 Feb 2024, 13:56
Official
Dear Suzette We have looked into your complaint, and our records show that you first contacted our support department on February 2, 2024. Our team responded to your email on February 3, 2024, but we did not receive a response from you until February 5, 2024. Since then, we have had 14 email exchanges with you to address your concerns and provide you with the necessary guidance. As a valued parent with Teneo, we want to remind you that we offer multiple support channels that are easily accessible to both parents and students. These include email, phone, the Family Portal for logging support tickets, and our Live Support channel, which provides real-time video chat. Please note that all support channels are available during our office hours. However, our Live Support video chat channel is only available from Monday to Friday, between 7:30-9:30 am and 2:00-4:00 pm. Additionally, we would like to inform you that our WhatsApp channel, although available on our website, is only for new enrolment inquiries and does not support enrolled students. Thank you for your understanding and continued support. SincerelyTeneo Education
SB
Suzette B's updateReviewer Update
08 Feb 2024, 14:18Dear Teneo
Thank you for stating the obvious. If you read the 14 exchange e-mails, you'll see that the same answer has been given by your system/AI/robots/pre-recorded automated responses without actually ANSWERING my questions. Your response doesn't resolve the situation. Crazy that an esteemed platform such as Hellopeter are now your preferred way of communicating with me.
Yes, you have all the support channels, but there's no support.
Thank you for stating the obvious. If you read the 14 exchange e-mails, you'll see that the same answer has been given by your system/AI/robots/pre-recorded automated responses without actually ANSWERING my questions. Your response doesn't resolve the situation. Crazy that an esteemed platform such as Hellopeter are now your preferred way of communicating with me.
Yes, you have all the support channels, but there's no support.
SB
Suzette B's update08 Feb 2024, 14:18
Reviewer Update
Dear Teneo
Thank you for stating the obvious. If you read the 14 exchange e-mails, you'll see that the same answer has been given by your system/AI/robots/pre-recorded automated responses without actually ANSWERING my questions. Your response doesn't resolve the situation. Crazy that an esteemed platform such as Hellopeter are now your preferred way of communicating with me.
Yes, you have all the support channels, but there's no support.
Thank you for stating the obvious. If you read the 14 exchange e-mails, you'll see that the same answer has been given by your system/AI/robots/pre-recorded automated responses without actually ANSWERING my questions. Your response doesn't resolve the situation. Crazy that an esteemed platform such as Hellopeter are now your preferred way of communicating with me.
Yes, you have all the support channels, but there's no support.