Hello Teneo, we are ready to learn when you are ready to do your jobs

Two days have been assigned to "orientation" which is ridiculous because all it consists of was a training module with a quiz at the end and then also a 20 min session explaining things we already know having been with you for years already, nothing useful or interesting at all. My daughter and I both found that "orientation" boring and useless. The module and quiz just rehash everything we already know. 90% of Wednesday and the whole of Thursday my daughter had no school besides this silly waste of time "orientation". Then, finally, this morning last minute, her calendar is populated and we are finally allowed to know what time lessons are etc. We join the first session which is Maths and then when we tried to join Afrikaans for the next session at 8:55, but they don't let her in to class. We then check the calendar and now everything that was there has suddenly disappeared. So, in a 3 day school week, where children in others schools have already started actual learning, my daughter has had one Maths class. I tried the Live Support so please, for heavens sake, do not respond with that canned response about contacting Live Support.

It's clear to me that Teneo needs to send comms out to parents and explain what the heck is going on. My daughter is anxious and nervous because of how messy Teneo is doing things

As other parents have said, this is just a money grabbing racket where we have to pay registration when the child is already a current student.