Extremely Frustrated – Urgent Resolution Needed

I am having an extremely bad experience with Teneo Online School. My son recently changed one of his subjects, which resulted in his subject choices being classified as “restricted,” meaning he could only access the pre-recorded learning format. That was fine initially. However, this change also affected the school fees, as “Live” and “Pre-recorded” formats are charged differently. I engaged with a support representative, Simone, who provided a new payment link reflecting the correct amount. I paid this amount in full. Now, just days before school starts, I receive an email stating that my account still has an outstanding balance. I immediately contacted support and provided all relevant correspondence. Simone responded again, assuring me that the issue was resolved. Despite this, I have been stuck in an endless back-and-forth with Simone, Marzel, and Suvera, submitting tickets through their system without any resolution. We have completed the required orientation module, and the fees have been paid. So why is this still an issue? Today is the second day of school, and my son is missing lessons — in his Matric year, which is critical. Teneo Online School needs to get its act together and resolve this matter immediately. This level of inefficiency and lack of urgency is unacceptable.