1 reviews | Active since Apr 2023
DO NOT ENROLL IN TENEO
I have never been so fristrated with an institution due to POOR COMMUNICATION AND ORGINIZATION!!! We have paid the first term's tuition fees in September 2022 in order to freeze our fees for 2023, however only to see that there was indeed a price increase on our account. I've sent an email to the accounts department to enquire about this... received an automated email urging me to log a ticket via Family Portal for fast and effective feedback.. It' been a whole month now that i've been waiti g for anyone to give me feedback regarding our account. As "SA's No 1 Online School" this type of behaviour does not portray a very positive image. Unfortunately we are forced to stay with Teneo for the rest of the year with our child being in Gr12 and therefor not being able to transfer schools at this time of the school year, otherwise Teneo would have never seen or heard from us ever again. I will NEVER have any of my children attending Teneo again. And if anyone ever should ask me about Teneo i would most definitely advise them to stay far away except if they want to experience utter frustration on a daily basis.
We understand that some parents may have experienced slow responses to support queries due to the upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced.
In addition to this many of our parents were and are still logging duplicate queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal. This has placed a huge demand on our staff to respond to the unprecedented volume of queries from new and existing parents is significant and as a result, is causing delays in some responses.
We have escalated your query and can assure you, all queries and tickets are being responded to.
Thank you for your patience and understanding.
Sincerely
Teneo Management
We understand that some parents may have experienced slow responses to support queries due to the upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced.
In addition to this many of our parents were and are still logging duplicate queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal. This has placed a huge demand on our staff to respond to the unprecedented volume of queries from new and existing parents is significant and as a result, is causing delays in some responses.
We have escalated your query and can assure you, all queries and tickets are being responded to.
Thank you for your patience and understanding.
Sincerely
Teneo Management