1 reviews | Active since Dec 2023
Disgusted, highly disappointed Single Mother
Whilst their education is relative, the accounts and administration are an ABSOLUTE disaster. You cannot speak to humans. Everything has to be done through a portal with a GENERIC response. Tickets get closed without being resolved. Consultants call (if you are VERY lucky) and then argue and scream at you when they are the ones in the wrong. They will not address the fact that an ACCOUNTS MANAGER has written confirmation to you stating your account for 2022 is paid up. The "arrears" have NEVER shown up in 2023 on ANY monthly billing. The "arrears" have NEVER been addressed until I made final payment on the account and they now want more which they claim is from 2022. The consultant is not making sense and I am explaining an ACCOUNTS MANAGER confirmed my account UP TO DATE. They will not listen and REFUSE to email me my daughters' report until I pay the R1000. Whilst on the call with the consultant and my query is unresolved he tells me he has another client to attend to so I must send an email. What on earth??? An ABSOLUTE NIGHTMARE to deal with. A BIG RESOUNDING NO if you are considering them as an option!!!!!!!! I had SO MANY FANTASTIC reviews about them, only because the dude knew the principal and vice principal. Means NOTHING when the accounts and administration are a COMPLETE MESS. And they WILL NOT listen to your side of the FACTS and threaten and lock your kids out of the schooling system REGULARLY with NO warning. Either a day before exams or ON THE DAY REPORTS are released which shows INTENT. Disgusted.
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education