CK
Charity K
1 reviews | Active since Jan 2025
20 Jan 2025, 18:00
Disappointing
After running the whole week trying to get assistance being sent from pillar to post. These people make me pay more money. In total I’ve paid R10900 only to be told my son can’t be enrolled with no explanation. Do you see what I mean that this school has no regard for the children this is the second week of school and they just dropping a bomb with zero accountability. No transfer letter? No report card. What kind of school is this? I emailed a sandile from Teneo for help he refused to help me and after I confronted him about it he is refusing to enroll the learner.
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Teneo Online School's replyOfficial
23 Jan 2025, 11:44 Dear Charity K,
Thank you for your feedback. We’d like to provide clarity regarding our refund process to address your concerns.
If for any reason we are unable to process your application, detailed instructions on how to apply for a refund are sent immediately. To ensure a smooth process, we simply require proof of bank details, and once received, refunds are processed within 7-14 days.
Regarding Term 4 reports, we can confirm that all reports were emailed out last year to every learner. If you’re unable to locate yours, please check your inbox, including your spam or junk folder. Alternatively, feel free to contact our support team, and we’ll be happy to assist.
Additionally, transfer cards are available upon request. Please email our team at your convenience to request one.
We strive to make every aspect of our service as efficient and transparent as possible, and we appreciate the opportunity to address your concerns.
Yours sincerely,
The Teneo Team
Thank you for your feedback. We’d like to provide clarity regarding our refund process to address your concerns.
If for any reason we are unable to process your application, detailed instructions on how to apply for a refund are sent immediately. To ensure a smooth process, we simply require proof of bank details, and once received, refunds are processed within 7-14 days.
Regarding Term 4 reports, we can confirm that all reports were emailed out last year to every learner. If you’re unable to locate yours, please check your inbox, including your spam or junk folder. Alternatively, feel free to contact our support team, and we’ll be happy to assist.
Additionally, transfer cards are available upon request. Please email our team at your convenience to request one.
We strive to make every aspect of our service as efficient and transparent as possible, and we appreciate the opportunity to address your concerns.
Yours sincerely,
The Teneo Team
Teneo Online School's reply23 Jan 2025, 11:44
Official
Dear Charity K,
Thank you for your feedback. We’d like to provide clarity regarding our refund process to address your concerns.
If for any reason we are unable to process your application, detailed instructions on how to apply for a refund are sent immediately. To ensure a smooth process, we simply require proof of bank details, and once received, refunds are processed within 7-14 days.
Regarding Term 4 reports, we can confirm that all reports were emailed out last year to every learner. If you’re unable to locate yours, please check your inbox, including your spam or junk folder. Alternatively, feel free to contact our support team, and we’ll be happy to assist.
Additionally, transfer cards are available upon request. Please email our team at your convenience to request one.
We strive to make every aspect of our service as efficient and transparent as possible, and we appreciate the opportunity to address your concerns.
Yours sincerely,
The Teneo Team
Thank you for your feedback. We’d like to provide clarity regarding our refund process to address your concerns.
If for any reason we are unable to process your application, detailed instructions on how to apply for a refund are sent immediately. To ensure a smooth process, we simply require proof of bank details, and once received, refunds are processed within 7-14 days.
Regarding Term 4 reports, we can confirm that all reports were emailed out last year to every learner. If you’re unable to locate yours, please check your inbox, including your spam or junk folder. Alternatively, feel free to contact our support team, and we’ll be happy to assist.
Additionally, transfer cards are available upon request. Please email our team at your convenience to request one.
We strive to make every aspect of our service as efficient and transparent as possible, and we appreciate the opportunity to address your concerns.
Yours sincerely,
The Teneo Team