Bad service - Teneo Education - Accounts Department

Teneo Education especially the Accounts Department has the worst service of all departments. We paid extra in February when paying the school fees to accomodate for the Exam fee of which at the time was not known how much it will be. Then in July I logged a call for them to deduct the 13K for Exam fee from my balance which they did and now I had a credit of 12K. I logged a call on the 22nd of August for my refund to be paid back. I was advised that refunds can take up to 3 weeks to be processed. I followed up after 3 weeks was over, no response. I followed up again when a month later which was last week, no response. This morning I got into Accounts Connect via zoom and the person assisting me told me that there's no further feedback on tall refunds are with the Finance Manager and they don't know when these will be actioned. Now we have to sit with the unknown of when these will be paid. But if fees have not been paid or outstanding, they won't enable a child into the platform but when they have to refund us , it's a different story.