AJ
Akeem J
1 reviews | Active since Aug 2019
28 Mar 2024, 17:47
Bad Service
I believe what I requested was simple but clearly not, All I asked for was banking details on their letterhead and quote for the registration fees.
They sent me a brochure...not sure if they even read my email
This is not the kind of service I expect from Teneo
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Teneo Online School's replyOfficial
02 Apr 2024, 11:25Dear Akeem
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
Teneo Online School's reply02 Apr 2024, 11:25
Official
Dear Akeem
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education