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Petro M
1 reviews | Active since Mar 2009
15 Jan 2025, 10:25
BAD COMMUNICATION
The online school is ok. But this school can not communicate. They also stop caring from the time you start to write you nov exams all the way through to getting your results. I just waited 1 hour on a online chat for assistance. I closed the chat because it was clear i was not going to get assistance. The app that I have also don't work. VERY BAD AT COMMUNICATING!!!
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Replies (3)0
Replies (3)
Teneo Online School's replyOfficial
16 Jan 2025, 15:22Dear Petro,
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
Teneo Online School's reply16 Jan 2025, 15:22
Official
Dear Petro,
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
Thank you for reaching out to us. We understand and acknowledge your frustration. Our teams are currently managing a high volume of inquiries related to the start of school and are working diligently to respond within a 36-hour time frame, depending on the nature of the request.
At Teneo, we are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your understanding.
Yours sincerely,
The Teneo Team
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Petro M's updateReviewer Update
27 Jan 2025, 09:14I read your reply and I decided that is just a computerised answer. You did not read my complain and heard me. I have sent another email to you on the 22nd of Jan. It is the 27th today and I still have not heard anything back from you. 5 days now. I even tried to phone you on the 22nd to avoid this. A computer answers and when she done the phone drops. You never get to speak to a person. Your cummunication skills and methods are pathetic.
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Petro M's update27 Jan 2025, 09:14
Reviewer Update
I read your reply and I decided that is just a computerised answer. You did not read my complain and heard me. I have sent another email to you on the 22nd of Jan. It is the 27th today and I still have not heard anything back from you. 5 days now. I even tried to phone you on the 22nd to avoid this. A computer answers and when she done the phone drops. You never get to speak to a person. Your cummunication skills and methods are pathetic.
PM
Petro M's updateReviewer Update
29 Jan 2025, 11:04Good day.
It's been 7 days now and I still did not get a response from Teneo with regards to my email that I have send on the 22nd of Jan 25.
It's been 7 days now and I still did not get a response from Teneo with regards to my email that I have send on the 22nd of Jan 25.
PM
Petro M's update29 Jan 2025, 11:04
Reviewer Update
Good day.
It's been 7 days now and I still did not get a response from Teneo with regards to my email that I have send on the 22nd of Jan 25.
It's been 7 days now and I still did not get a response from Teneo with regards to my email that I have send on the 22nd of Jan 25.