1 reviews | Active since Mar 2023
Avoid Teneo online education
Absolutely terrible organisation. Whilst the educational content is relatively sound, there is little or no support for parents. You can’t speak to anyone telephonically, only log tickets via their ‘family’ portal, which is like playing the lottery. You will only get a response if the query is about you paying them.
They close support tickets without having resolved anything and ignore you when you follow up on issues.
My son enrolled with the British International Syllabus in September last year and at the end of the 1st term they ‘cancelled’ the intake with 48 hours notice, and all the students had to start the same content again in January. Despite saying that no fees would be due for the first term (in light of the fact we had already paid), we started receiving requests for payment. Since pointing this out to them, they have ignored us completely.
They have also not had a French teacher since the start of term, but nobody has told the parents.
Slick marketing, with clearly unsupportable claims that they are “Africa’s no 1 online school”. Terrible service for a premium price point. I would recommmend avoiding Teneo completely at this point.
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management