Accounts and Admin department sucks, Teachers are good.

Let me start by asking Teneo to not respond to me with the generic " updated, new system, a great influx of students" and all that nonsense. I am not interested in the changes. I understand them, and we have been affected by these horrible changes.

The school was great until 2023. My child LOVED Teneo, I recommended many many parents to this school. We were doing the British curriculum until they changed without notice in 2022. Resulting in my children having to repeat the same term. One of them is now on the flex option for BIC, because that's all they offer. It isn't great, no motivation, nothing.

My son has moved to IEB, he hates it, classes are full and he hasn't built any relationships with his classmates, unlike last year. My son cried at the end of the year because the year had ended and he would have different teachers and classmates. That's how much he enjoyed Teneo. Now, he completely hates it.

I have sent the forms to deregister my children 2 weeks ago, and they still haven't responded.

We were promised that we would pay no fees because our children had to repeat the term, yet they still send emails about payment, they close tickets without it being resolved.

We are sad to see the way Teneo has turned out, because the school was amazing. I was proud to be part of it. Now, many of the parents I got to sign up with them, have left.

No matter how many proof of payments we send them, they dont listen. Their accounts department admitted there was a mistake on our account, yet, they still havent resolved it.

I am giving it a three star because the teachers are good, and the system of Canva is well laid out, but the ADMIN, the ACCOUNTS team, is despicable.