aK
adam K
1 reviews | Active since Jul 2018
07 May 2025, 07:02
Accounting issues
Last month (April) i received a mail that my account is in arrears and i am blocked till payment is made. To prevent my kids from missing out on days, i borrowed money and made an immediate payment. a few days later we received mails that this was a mistake from their side and we may ignore the notifications. This month the same thing is happening again. this is extremely poor service from a national educational service provider. last month i also informend them that i would give them a bad rating if i dont get clear communication back, to no suprrise, no private direct communication was received from them up to date
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Teneo Online School's replyOfficial
08 May 2025, 10:56 Dear Adam
Last month, we transitioned to a new billing system designed to improve service and streamline account management for all our families. As part of that upgrade, payment reminder notices were sent to some customers in error, and shortly thereafter we sent out a follow-up communication to those affected customers advising that the reminder messages could be safely ignored. This communication was sent to you at the same time.
We apologise foe any confusion or frustration caused while we complete the upgrade of the billing systems and navigate the temporary technical issues during the system changeover. We can advise that these teething issues have been addressed and should not happen again.
We’re committed to providing responsive communication and resolution via our various support channels, and our billing team will resolve all queries efficiently. Please reach out to the support team if you have a query.
Yours sincerely,
The Teneo Team
Last month, we transitioned to a new billing system designed to improve service and streamline account management for all our families. As part of that upgrade, payment reminder notices were sent to some customers in error, and shortly thereafter we sent out a follow-up communication to those affected customers advising that the reminder messages could be safely ignored. This communication was sent to you at the same time.
We apologise foe any confusion or frustration caused while we complete the upgrade of the billing systems and navigate the temporary technical issues during the system changeover. We can advise that these teething issues have been addressed and should not happen again.
We’re committed to providing responsive communication and resolution via our various support channels, and our billing team will resolve all queries efficiently. Please reach out to the support team if you have a query.
Yours sincerely,
The Teneo Team
Teneo Online School's reply08 May 2025, 10:56
Official
Dear Adam
Last month, we transitioned to a new billing system designed to improve service and streamline account management for all our families. As part of that upgrade, payment reminder notices were sent to some customers in error, and shortly thereafter we sent out a follow-up communication to those affected customers advising that the reminder messages could be safely ignored. This communication was sent to you at the same time.
We apologise foe any confusion or frustration caused while we complete the upgrade of the billing systems and navigate the temporary technical issues during the system changeover. We can advise that these teething issues have been addressed and should not happen again.
We’re committed to providing responsive communication and resolution via our various support channels, and our billing team will resolve all queries efficiently. Please reach out to the support team if you have a query.
Yours sincerely,
The Teneo Team
Last month, we transitioned to a new billing system designed to improve service and streamline account management for all our families. As part of that upgrade, payment reminder notices were sent to some customers in error, and shortly thereafter we sent out a follow-up communication to those affected customers advising that the reminder messages could be safely ignored. This communication was sent to you at the same time.
We apologise foe any confusion or frustration caused while we complete the upgrade of the billing systems and navigate the temporary technical issues during the system changeover. We can advise that these teething issues have been addressed and should not happen again.
We’re committed to providing responsive communication and resolution via our various support channels, and our billing team will resolve all queries efficiently. Please reach out to the support team if you have a query.
Yours sincerely,
The Teneo Team